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rename
orbed7's version from 2016-10-16 00:07

Section

Question Answer
sorry"I am sorry. I understand how you must feel."
thank you"thank you for bringing this to my attention"
actionexplain to guests the steps to fix the situation and do just that
recoveryopportunity to go beyond what is expected. try and win guest back. tell guest what you have done.
shareshare information with managers and coworkers
memorize

Section

Question Answer
1SORRY
2THANK YOU
3ACTION
4RECOVERY
5SHARE
memorize