Practicing intercultural communication flexibility

fafixiki's version from 2015-04-23 18:44

Section 1

Question Answer
flexible intercultural communicationemphasizes the importance of intergrating knowledge and an open minded attitude and putting them into adaptive and creative practice in everyday communication
inflexible intercultural communicationstresses the continuation of using our own cultural values judgements and routines in communicating with culturally different others
ethnocentric mindsetstaying stuck with our own cultural worldviews and using our own cultural values as the baseline standards to evaluate the other persons cultural behavior
ethnorelative mindsethowever means to understand a communication behavior from the other persons cultural frame of reference
three content componentsknowledge, attitude, skills
three criteriaappropriateness, effectiveness, adaptability

Section 2

Question Answer
knowledgerefers to the systematic conscious learning of the essential themes and conscious learning of the essential themes and concepts in intercultural communication flexibility
attitudecan include both cognitive and affective layers
skillsoperational abilities to integrate knowledge and a responsive attitude with adaptive intercultural practice. these may be communication skills, active listening, value clarification skills, mindful tracking skills, verbal code switching, nonverbal sensitivity skills, and intercultural conflict management tools.
appropriateness refers to the degree to which the exchange behaviors are regarded as proper and match the expectations generated by the insiders of the culture
effectivenessrefers to the degree to which communicators achieve mutually shared meaning and integrative goal-related outcomes.
communication adaptabilityrefers to our ability to change our interaction behaviors and goals to meet the specific needs of the situation .imply behavioral flexibility in dealing with the intercultural miscommunication episode.

Section 3

Question Answer
unconscious incompetence stageindividuals have no culture-sensitive knowledge nor do they have responsive attitudes or skills to communicate competently with the host member's of the new culture
conscious competence stage individtuals are actively pursuing new intercultural knowledge o improe their communication competencies.
conscious incompetence stageindividuals have some notion that they behave incompentently however they lack the knowledge or skills to operate appropriately in the new cultural setting.
conscious competence stage individuals are actively pursuing new interculturkal knowledge to improve their communication competencies.
unconscious competence stagemindlessly mindful zen like stage in which individuals move in and out of spontaneous yet adaptive communication with member's of the new culture.
principle 1intercultural communication often involves mismatched expectations that stem in part from cultural group membership differences
principle 2 intercultural communication often involves varying degrees of biased inter group perceptions
principle3intercultural communication involves the simultaneous encoding and decoding of verbal and nonverbal messages in the exchange process
principle 4intercultural communication involves multiple goals and goals people have are largely dependent on how they define the interaction episode.
principle 5intercultural communication calls for understanding and acceptance of diverse communication approaches and styles
principle 6many intercultural encounters involve well meaning culture bumps or clashes
principle7intercultural communicatinon always takes place in a context
principle 8intercultural communication always takes place in embedded systems