refers to the systematic conscious learning of the essential themes and conscious learning of the essential themes and concepts in intercultural communication flexibility
can include both cognitive and affective layers
operational abilities to integrate knowledge and a responsive attitude with adaptive intercultural practice. these may be communication skills, active listening, value clarification skills, mindful tracking skills, verbal code switching, nonverbal sensitivity skills, and intercultural conflict management tools.
refers to the degree to which the exchange behaviors are regarded as proper and match the expectations generated by the insiders of the culture
refers to the degree to which communicators achieve mutually shared meaning and integrative goal-related outcomes.
refers to our ability to change our interaction behaviors and goals to meet the specific needs of the situation .imply behavioral flexibility in dealing with the intercultural miscommunication episode.