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Organizational Behavior Mid-Term

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airbud123's version from 2016-10-20 01:34

Section 1

Question Answer
Organizational behavior The impact individuals, groups, & structure have on behavior within organizations for the purpose of applying knowledge toward improving effectiveness
SociologyStudy of people in relation to their social environment or culture
AnthropologyStudy of societies to learn about human beings and their activities
Social psychologyBlends concept from psychology and sociology to focus on influence
memorize

Section 2

Question Answer
3 primary determinants of OBIndividual, group, and structure
Ethical dilemmas/choicesRequired to identify right vs wrong conduct
Surface level diversityDifference in age, race, gender etc.
Deep level diversityDifference in personality and values
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Section 3

Question Answer
Discriminatory policies and practiceAction as taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance
Sexual harassmentUnwanted sexual advancements both physical and verbal; creates a hostile work environment
IntimidationThreats or bullying directed at members of specific groups/employees
Mockery and insultJokes or stereotypes; when a joke is taken too far
ExclusionExcluding people from job opportunities, social events, discussions; can be unintentional
IncivilityDisrespectful, aggressive manner of treatment; interrupting the person of ignoring opinions
StereotypingJudging someone based on group they observe
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Section 4

Question Answer
AttitudesEvaluative statements, favorable or unfavorable-concerning objects, people, or events; reflect on how one feels about something.
Cognitive dissonanceInconsistency between two or more attitudes; or between behavior & attitudes
Job satisfactionA positive feeling about a job, resulting from an evaluation of its characteristics
Job involvement Measures the degree to which people identify psychologically w./ their jobs & perceived performance level
Organization commitment Employee identifies w/ a particular organization and its goals & wishes
Employee engagementIndividuals involvement with satisfaction & enthutsiasm
Perceived org. SupportDegree to which employees believe the organization values their contributions & cares about wel being
SatisfactionPerformance; interdependence, feedback, social support, and interaction
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Section 5

Question Answer
Emotions Intense feelings directed at someone or something
MoodLess intense feelings than emotion and often arise w/o a specific event ascting as a stimulus
Emotional laborEmployees expression of organizationally desired emotion during interpersonal transactions
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Section 6

Question Answer
Personality Sums total of ways in which an individual reacts to & interacts with others
HeredityFactors determined by conception. Heredity vs environment
Extra versionCaptures our comfort level w/ relationships...tends to be gregarious, assertive, & social le. Introverts tend to be timid, reserved and quiet
AgreeablenessIndividuals propensity to defer to others. Highly agreeable people are cooperative, warm, & trusting
ConsciencessnessMeasure of reliability
Emotional stability Often labeled by its converse, neuroticism, a persons ability to withstand stress
Openness to experience Addresses range of interest & fascination w/ novelty
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Section 7

Question Answer
Perception Process in which individuals organize & interpret their sensory impressions in order to give meaning to environment
Disctinctoveness Display different behavior
ConsensusResponding the same way
Selective perceptionCharacteristic that makes something standout
Halo effectImpression of somebody based on 1 trait
Contrast effectReaction influenced by others we have encountered
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Section 8

Question Answer
Over confidence biasIntellectual and interpersonal abiltities
Anchoring biasTendency to fixate
Confirmation biasReaffirms past choices
Availability Readily available info
Escalation of commitmentClear evidence is wring
Risk aversionSure thing/risky outcome
Hindsight biasNot looking at truth
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Section 9

Question Answer
Maslow needs1- physiological 2- safety 3-social 4- esteem 5- self actualizes tin
XEmployees like
Y Assume work as natural or play
HerzbergTwo factor theory
Self efficacyPerforming a task
Mcclelland Need for achievement, need for power, need for affiliation
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Section 10

Question Answer
Skill variety Variety of different talents and activities
Task identityWhole & identifiable work
Task significanceAffects live or work of other people
FeedbackDirect & clear info
memorize

Section 11