Create
Learn
Share

OB Test #1

rename
cglisan's version from 2016-02-02 17:34

Section 1

Question Answer
Organizational BehaviorThe actions of individuals and groups in an organizational context
Managing Organizational BehaviorActions focused on acquiring and developing the skills of peopl
Strategic OB approach Approach that involves organizing and managing people's knowledge and skills effectively to implement the organization's strategy
OrganizationCollection of individuals forming a coordinated system of specialized activities
Human CapitalSum of the skills, knowledge, and general attributes of the people in an organization
Competitive AdvantageAn advantage enjoyed by an organization that can perform some aspect of its work better than its competitors can
Human capital valueExtent to which individuals are capable of producing work that supports an organization's strategy for competing
Human capital valuesExtent to which skills and talents of an organization's people are unique
Human capital imitability Extent to which skills and talents of an organization's people can be replicated
Positive organizational behaviorApproach to managing people that nurtures each individual's greatest strengths and helps people use them to their advantage
High-involvement managementInvolves carefully selecting and training associates and giving them significant decision-making power
memorize

Section 2

Question Answer
DiversityCharacteristic of a group of people where differences exist on one or more relevant dimensions
Multicultural organizationOrganizational culture values differences
Plural organizationOrganization that has a diverse workforce and takes steps to be inclusive and respectful of differences, but where diversity is tolerated rather than valued
Monolithic organizationOrganization that is homogenous
PrejudiceUnfair negative attitudes we hold about people who belong to social or cultural groups outside of ours
DiscriminationBehavior that results in unequal treatment of individuals based on group membership
Modern racismSubtle forms of discrimination that occur despite people knowing it is wrong to be prejudiced against other groups
StereotypeGeneralized set of beliefs about the characteristic of a group of individuals
Social identityPerson's knowledge that he or she belongs to certain social groups
Ascribed statusStatus and power that is assigned by cultural norms and depends on group membership
memorize

Section 3

Question Answer
GlobalizationTrend towards a unified global economy where national borders mean very little
CultureShared values and taken-for-granted assumptions that govern acceptable behavior and thought patterns in a country and give the country its uniqueness
Formal institutionsLaws, regulations, and economic policies that dictate the rules firms must follow to do business in that country
EthnocentrismBelief that own's culture is superior than others
Glass borderUnseen but strong discriminatory border that blocks many women from opportunities for international assignments
High-context culturesType of culture where individuals use contextual cues to understand people and their communications and where individuals value and trust personal relationships
Low-context culturesType of culture where individuals rely on direct questioning to understand people and their communications and where individuals value efficiency and performance
Cultural intelligenceAbility to separate the aspects of behavior that are based in culture from those unique to the individual or others in general
Multidomestic strategyStrategy by which a firm tailors its products and services to the needs of each country or region in which it operates and gives power to managers or associates in these regions
Global strategyStrategy by which a firm provides standard products and services to all parts of the world while maintaining a strong degree of central control in the home country
memorize

Section 4

Question Answer
Learning Process by which individuals change their relatively permanent behavior based on positive or negative experience to a situation
Operant conditioning theoryAn explanation for consequence-based learning that assumes learning results from simple conditioning and that higher mental functioning is irrelevant
Social cognitive theoryExplanation for consequence-based learning that acknowledges the higher mental functioning of human beings
Positive reinforcementReinforcement contingency in which a behavior is followed by a positive consequence, thereby increasing the likelihood that the behavior will be repeated in the same situations
Negative reinforcementReinforcement contingency in which a behavior is followed by the withdrawal of a previously encountered negative consequence
Punishment Reinforcement contingency in which a behavior is followed by a negative consequence, thereby reducing the likelihood that the behavior will be repeated in the same or similar situations
ExtinctionA reinforcement contingency in which a behavior is followed by the absence of previously encountered positive consequence
OB ModA formal procedure focused on improving task performance through positive reinforcement of desired behaviors and extinction of undesired behaviors
Implicit person theoriesPersonal theories about what personality traits and abilities occur together and how these attributes are manifested in behavior
Halo effectA perception problem in which an individual assesses a person positively or negatively in all situations based on an existing general assessment of the person
ProjectingPerception problem in which an individual assumes that others share his or her values and beliefs
StereotypingPerception problem in which an individual bases perceptions about members of a group on a generalized set of beliefs about the characteristics of a group of individuals
Self-serving biasPerception problem in which an individual is too likely to attribute the failure of others to internal causes and the success of others to external causes
memorize

Section 5

Question Answer
Title VII, 1964/1991 Civil Rights ActRace, color, religion, sex, or national origin
Equal Pay Act of 1963Sex
Age Discrimination Act of 1967People 40+ years old
Title 1 of ADA of 1990 Disabled persons
memorize