OB Chapter 13

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Section 1

Question Answer
PowerThe capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes
Formal Poweris based on an individual’s organizational position
Coercive PowerComplies from fear of the negative results
Reward PowerComplies due to desire for positive benefits
Legitimate PowerFrom the formal authority to control and use organizational resources
Personal Powerstems from an individual’s unique characteristics
Expert PowerInfluence wielded as a result of expertise, special skill, or knowledge
Referent PowerBased on identification with a person who has desirable resources or personal traits

Section 2

Question Answer
Power TacticsUsed to translate power bases into specific actions that influence others
Political Skillability to influence others to enhance one’s own objectives
Politics Arise In Organization Because of Conflicting interests Limited resources Ambiguity in decision making
Impression ManagmentThe process by which individuals attempt to control the impression others form of them