to help identify and meet the patient's needs, help client to recognize their own insights, control, and healing
What are the characteristics of therapeutic communication?
by being Observant of the client, environment, and of self; remember that Listening is a combination of what we hear, understand, and remember; and by using Response techniques that illustrate active listening
When is communication successful?
when the meaning of the message is verified by both the source and the receiver
What elements should you listen for when communicating?
content themes, communication patterns, incongruency, feeling, what is not being said, your inner response
What are disconfirming responses?
responses that fail to recognize the client's individuality, deny them equal partnership, or are judging (good or bad). Examples: challenging/probing, changing topic/subject, unwarranted reassurance, giving common advice