prejudging others based solely on gender, ethnic background, or other identifying factors
discriminating
taking some sort of action against a person based solely on a sterotype
subject line
the part of a business letter that describes the letter's purpose
salutation
The component of a business letter that serves as the greeting. It appears two line after the subject line and carries the same name as the inside address.
method in which each patient is given a specific appointment time
wave scheduling
Patients are scheduled only for the first half of each hour. The first patient to arrive is seen first. If two or more patients arrive at once, the medical administrative assistant will need to triage the patients to make the decision on whom to take first.
no-shows
patients who do not arrive for their appointment and do not call to reschedule
preapprovals
authorization from a patient's insurance company to perform a procedure