nokobato's version from 2015-12-14 00:48

Section 1

Question Answer
Improving EvaluationsGenerally, have evaluations go all ways and be evaluated; have the employees involved; evaluation is continuous;
360 degree performance evaluationsHaving evaluations go in all directions; up and down the organization
How rewards affect organizational outcomesTurnover and absenteeism is more effective; job performance improved; more organizational commitment
Line of sight ConceptGenerally, employees will be more productive if they have a clear "line of sight" between performance and rewards
Costs of misbehaviorFinancial; Social; They're substantial

Section 2

Question Answer
StressAdaptive response towards events that places demand on a person
StressorsExternal event that creates stress
Role ConflictNot understanding one's role in an organization; very abundant stressor
Organizational stressorsParticipation; group relations; politics; culture; lack of performance feedback; bad career development; downsizing
Managing stressIndividual: Cognitive, relaxation training, meditation, biofeedback;;; Organizational: Employee Assistance Programs, Wellness Programs

Section 3

Question Answer
Functional ConflictNecessary conflict for the betterment of the organization
Dysfunctional ConflictConflict that hurts the organization
Sources of intergroup conflictWork interdependence; Goal differences; Perceptual differences
Conflict Resolution methodsDominating, Accomodating, problem solving, avoiding, compromising
Third party negotiation categoriesMediation, Conciliation, consultation, arbitration

Section 4

Question Answer
Sources of powerLegitimate, reward, coercive, expert, referent, structural
EmpowermentEncouraging individuals with power
EthicsUtilitarian outcomes, individual rights, distributive justice
Using powerBe aware of interests