HIM 249 Test 2 Part 1

rad2329's version from 2017-07-18 17:50

Section 1

Question Answer
**Strategic planningdeals with the organizations long term approach to the future (3 to 5 years plus out)
**What is an Operational plan?A shorter more defined plan than a strategic plan. It deals with a short time plan/future and is goal oriented (occurs within the next 6 months or calendar year)
*With strategic planning the organization is ___An ongoing activity and will respond to changes in its external environment in the foreseeable future
Strategic planning is the responsibility ofthe board of directors
The board of directors works with the executive managment team
**Steps in strategic planningConducting an environmental assessment - Developing and/or revising the mission and vision statements in response to the environmental assessment - Developing and/or revising the values statements - Developing and/or revising the strategic plan for the upcoming year - revising the strategic plan for the succeeding years in light of the changes made to the plan for the upcoming year - developing specific action steps for the upcoming year - discussing the proposed strategic plan with the BOD and making changes as a result - Officially documenting the board's approval of the plan - communicating the strategic plan to the administrators & managers - Developing operational plans for the upcoming year on the basis of the action steps &
**Environmental assessment or environment scanningA collection of information about those changes that have occurred internally and externally since the previous year. It is a process that systematically surveys and interprets relevant data to identify external opportunities and threats. An organization gathers information about the external world, its competitors and itself
***What is a SWOT annalysisStrengths - Weaknesses - Opportunities - Threats. A tool to carry out some of the strategic planning areas
**In SWOT what are Strengths?Internal attributes of the company that make it successful & provide a competitive advantage
**In SWOT what is a weakness?Internal attributes that prevent an organization from being successful.

Section 2

Question Answer
*In SWOT what are opportunities?The external environmental analysis may reveal new opportunities for profit & growth.
*In SWOT what are threats?External conditions which may prove harmful to the organization.
One of the downfalls of using SWOT is that is can be verytime-consuming, which may result in the organization missing opportunities because the strategic plan is not completed in time.
**What are the two types of planning?Strategic - Operational
*Why is the operational plan put into placeto meet the objectives and goals of the strategic plan
**The operational plan is ?Normally tied to a budget - department managers play a key role - it establishes short-term goals - it creates an annual plan that states its goas and objectives - tied to shorter term goals
*An operational plan istied to objectives tied back to that strategic plan


Question Answer
*The budget is the primary tool for ?financial control. It represents the organizations financial plan for the coming time period, in most cases a year. (budge year or fiscal year)
*Budgeting is a process. It islaying out a plan and then routinely checking actual results against the plan and making adjustments as necessary

Section 3

Question Answer
*Revenues aremonies that are coming in. (paid to the organization)
*Expenses aremonies that are going out (spent)
**Expenses can be broken down into different types of costs, what are they?Fixed costs - variable cost - mixed (semi fixed & semi variable costs) and can also be broken down by direct costs and indirect costs.
*What is a fixed cost?Costs that remain the same regardless of how much work is done (i.e. rent for space, managers' salaries)
*What are variable costs?Vary depending on how much work is done. (exp. materials costs, computer supplies etc.)
*What are semifixed costs?Change depending upon output, unlike variable costs, but those changes are not proportional (exp. part-time employees rather than FTEs to perform tasks)
What are the two other types of costs?direct costs - indirect costs
*What is a direct cost?Directly accrued by the department, such as salaries and supplies
*What are some examples of indirect costs?those that are not directly traceable back to the department (housekeeping, heating & AC, how much toilet paper is used by the office)
*What is a capital budgetLarge items - Include items the organization will purchase whose value extends beyond one year. (i.e. buildings, high cost equipment)

Section 4

Question Answer
*Budget assumptionsare part of the planning process - tells the story of whether the budget will increase or decrease this year and will there be any limitations.


Question Answer
*Financial controlMonitoring the ongoing expenses & revenues (budget). It is an important management responsibility
***In financial control what should the manager look for1. Understand what caused the variation or variance in the budget. 2. Determine whether the variance will continue or whether it was a one-time occurrence. 3. Determine what actions are necessary to modify future results in order to achieve the overall targets.
**In purchasing, supply managment is a ____great way to control overall costs to make sure we get the best price.
What is the first step in the supply management process.Effective purchasing
*What is RFPMatching the right purchasing process to the supply is key in getting the right product at the very best price.
**Why is Inventory control important?Must have enough supplies to keep the things working but not to many supplies that will go to waste. Balance between purchasing and storing only the supplies needed.
**What are the key elements of supply management in controlling costs?Effective purchasing - Inventory Control - Supplier Relationships - Staffing - Staffing tools
*What does RFP stand for?Request for proposal

Section 5

Question Answer
**Why are supplier relationships important?They can help control costs and improve efficiency.
In most healthcare organizations what consumes the most resources?Employee payroll and benefits
Performance standardsallow for the assessment and quality of the work that is done
In an acute care facility (hospital) it is not uncommon to find someone in theHIM department 24 hours a day.
The HIM staff provide information for ?admissions to the hospital or emergency department, support discharges and transfers, or handle other tasks requiring full-time coverage.
**Work patterns are _____When applied to the work setting, it becomes the pattern of how work is done within the organization or department.
What is an FTE?full time equivalent (how many employees needed to do that particular job)
*The general rule of thumb is that each staff member will produce _____2,080 hours of work in the course of a year (8 hours/day times 5 days/week times 52 weeks/year)
What are the types of work schedules?Standard work week, compressed work week, flextime

Section 6

Question Answer
When planning the employee work schedule, what should be considered?Is the job the employee is performing dictated by the equipment they use? Is the job the employee is performaing dictated by external entities? Should overlapping shifts be considered to provide continuity as one shift leaves and the other shift begins? Should job sharing be considered where two part-time employees make up one FTE? Are any of the employees on vacation?
*A position or job description is a tool used by ___human resources to recruit and interview candidates.
A position or job description usually consists of four parts ____A summary of a position including its purpose, list of duties, and qualifications for the job. It also contains the title of the job
*A performance and practice standards ____A written policy of how much work needs to be done per day, per hour, or per this many hours. It is used as a benchmarking tool (exp. coding 30-35 charts per day rates outstanding where fewer than 14 charts per day is unsatisfactory)
Standard's should be _____measurable and relevant to an employee's overall performance and are helpful in setting clear expectations.
Standards can be set by ____Benchmarking against industry standards, Collect data on current performance, determine a collection process,
*What are some staffing tools?Work Schedules, Workflow analysis, Job/Position descriptions, Performance & Practice Standards
*What is workflow analysisThe process, progress, or flow of the work within a system. Performed to streamline and maximize resources by breaking down the process into its component parts (don't want anything to bottle-neck the flow of the process)
*Workplace design ___Creates a stimulating environment making people more alert, creative and productive. Designs should be aware of the placement of staff, flow of traffic, noise, and privacy.
**What is ergonomics?The scientific study of work and space and how it pertains to worker productivity.