HIM 249 Focus for Chap 18 Test 1

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Section 1

Question Answer
HierarchialAn arrangement of positions where one is either above, below, or at the same level as another position. Based on levels of decision-making authority.
BureaucracyA formal organization with employees that are assigned specific ranks are based on levels of technical expertise
OrganizationA planned coordination of the activities of more than one person for the achievement of a common purpose or goal.
Three basic levels of managementSupervisory management, middle management, executive management
Supervisory management In general perform organization's daily work. (work in small functional workgroups or teams 2-10)
Middle management Developing, implementing and revising the organizations policies procedures under the direction off executive managers - Executing the organizational plans developed at the board & executive levels - Providing the operational information that executives need to develop meaningful plans for the organization's future (Monitor & coordinate the organizations ongoing activities)
Executive Management & Governance of the organizationEnsures that the organization uses its assets wisely, fulfills its current mission, and works toward achieving a meaingful vision for the future.
Together Policies and Procedures do what?Spell out what the organization expects employees to do and how they are expected to do it.
What are the 2 types of committees?A standing committee - An ad hoc committee

Section 2

Question Answer
The board of directors is the final authority in setting the ?Organization’s strategic direction, mission & vision, and general philosophy and ethical base
What are the 2 main entities of the Executive management?Higher level Executive managers & Board of governors / Board of Trustees / Board of Directors
The Board of directors hires _____Higher Level Executive Managers
The name and structure of the board depends on ?Profit-making status of the organization, among other factors. (i.e. for profit or not for profit)
What are policies?Written descriptions of the organization's formal positions. (A clearly stated and comprehensive statement that establishes the parameters for decision making and action).
What is a values statement?It provides a way to support the type of behavior the organization wishes to encourage among its members. (Exp. We value People, Quality, Patient Safety, Service and Integrity)
What are procedures?Describes how work is done and how policies are carried out. (A guide to action)
What is a vision statement?A description of the organization's ideal future state. (An idealistic portrayal of what the organization would like to become sometime in the future).
What is a mission statement?* It explains why the organization exists, A short description of the general purpose of an organization or group; (A realistic expression of what the organization actually does at the current time)

Section 3

Question Answer
What are the three types of statements?Mission, Vision, Values
What is an organizational chart?A graphic representation of the organization's formal structure. It shows the reporting relationships between individuals and groups of employees
Ultimate responsibility for the organization's operation lies with its _____Board of directors
**What are the three key functions that a person accepts when becoming a leader?Authority - Responsibility - Accountability
Accountability refers to the concept that the leader ____Must acknowledge failure as well as success of the team
**A successful team facilitator provides leadership by (be able to quote at least 2 or 3)Establish specific goals & measurable objectives - building trust among team members - celebrate achievements & recognize efforts of individual team members - function as a cheerleader - Make sure all team members participate & reach consensus on the purpose - Making sure all decisions and plans are consistent with the purpose and goals
*Four steps that occur to make a team functional include ____Forming, Storming, Norming, Performing
The four basic purposes of an interview are ____Obtain information from the applicant - Give information to the applicant about the organizations mission & goals - Evaluate the applicatn's work experience, attitudes, & personality - Give the applicant an opportunity to evaluate the organization as a potential fit for his/her current & future employment goals.
*Once employed the new employee should complete ____ and ____Orientation & job training

Section 4

Question Answer
A departmental orientation checklist might include _____ (know at least 3 or 4 of these)Mission & vision - Goals - - Tour - Schedules - Structure - Person to notify in case of absence - Communication policies - Procedure for requesting time off - Confidentiality policies
What is a performance evaluation?A tool often used to structure discussions regarding individual performance. Usually done on an annual basis.
Reviews also may include an employee's ________. Many organizations base pay increases on the results of an annual _________.Self-assessment, performance review
**The performance management process includes five stages, what are they?Planning, Monitoring, Developing, Rating, & Rewarding
When actions taken to improve performance are unsuccessful, more formal ______ and even ______ may be required.Counseling, disciplinary action (verbal or written warning)
What is performance management?The process that businesses use to ensure that goals are being met in the most efficient way possible.
Conflict management focuses on working with individuals to find a mutually acceptable solution. what are the 3 positive ways to address conflict?Compromise - Control - Constructive Confrontation
Causes of conflict in the workplace include ____ (know at least 3)Poor communication, Desire for more power, Weak leadership,, lack of openness by management or other members of the team, interpersonal interactions with others, lack of resources
*What are some strategies for developing staff skills?On-the-job training - Information presentation - Action-based methods.

Section 5

Question Answer
In career planning & lifelong learning a supervisor's role is ______Lead by example - Create a supportive environment - Provide career counseling - Create a partnership
*What are the 2 behaviors that make conflict worse?Avoiding – Accommodating
*What are reasons to redesign a job? Provide better customer service - Introduce new tools or technology - Improve processes - use employee skills more effectively
*What is accommodating?One party to the conflict gives in and allows the other participant to have their way. This might negatively affect some of the other employees.
*What is avoiding?One or more of the individuals in conflict chooses to ignore that there is even a problem. the problem stays hidden and is not resolved.
What is authority?The right of a leader to make a decision.
Staff turnover is expensive in terms of _______Lost productivity, recruitment and training costs
*When a supervisor delegates authority it can help to _____Reduce the delay in decision making
Strategic planning is primarily concerned with _____How the organization will respond to changes in the environment

Section 6

Question Answer
What is systems thinking?An objective way of looking at ideas and processes
**What are the organizational tools of an organization?(1) Mission statement; (2) Vision statement; (3) Values statement (4) Policies; (5) Procedure; (6) Organizational Chart;
**What are the two types of organizational structure traditional views?Hierarchical – Bureaucracy
What is Forming?Team members are brought together to form a group
What is Storming?Team members try to assert and assess their roles within the group.
What is Norming?Everyone knows their role
What is Performing?Work successfully on the team goals
*Together Policies and Procedures do what?Spell out what the organization expects employees to do and how they are expected to do it.
*Regarding the nature of organization, humans are social creatures and form two types of groups, what are they?Informal – (friendships, families and social clubs), Formal – (Businesses, educational institutions, and national governments)

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