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Guiding principles

rename
orbed7's version from 2016-10-15 23:43

Section

Question Answer
hospitality first 1friendly with a smile
hospitality first 2be aware and respond to guest needs
hospitality first 3positive and pleasing people attitude
urgency with a purpose 1moving quickly with a purpose at all times to serve the guest
urgency with a purpose 2anticipating guest needs before being asked
appearance 1uniforms sharp and crisp
appearance 2professional body language
team player 1serve the guest or support someone who is
team player 2"how can i help?" attitude
team player 3being aware of bottlenecks and being proactive
memorize