What are the features of the destructive conflict? What are the features of the constructive conflict?
Conflicts that damage the group and relationships between members or groups. Conflict spirally, autistic hostility, perceptual distortion, ultimate attribution error, self fulfilling prophecy, meta conflict (not just about original fight), zero sum perception (win/loose)
a conflict that is primarily cooperative and oriented toward join problem solving and the maintenance of a working relationship. Motivate positive change, promote trust, effective decision making, equitable resource distributions, justice, common features o cooperative goals, mutual problem solving, conflict management and communication skills, constructive controversy.
What are the main features of effective conflict resolution? What is the difference between the concession-convergence model of negotiation and the mutual gains approach? What recommendations are made in the text regarding effective negotiation and mediation?.
Become aware of
the other's biases
Receoncile interest of
Show active listening by
what each party cares about.
convergence model of negotiation-negotiation model in which each side stakes out a tough position and baby steps are made toward agreement.
Mutual gains approach
negotiation model in which both sides share what they want and why they want it, with the goal of coming up with a solution that satisfies the major issues of both parties.
What is intercultural conflict? What does the research say about cultural and gender differences in conflict resolution styles?
conflict involving parties from different cultures
Cultural misunderstanding can
contribute to the escalation of conflicts and interfere with their resolution.
Some studies don't show
gender differences in conflict and some show men as stonewallers. Using a function of social status not gender.
Be familiar with
the dynamics and unique features of interpersonal conflicts, intragroup conflicts, and intergroup conflicts as well as what the chapter says about reducing these conflicts.
didactic conflict between two people.
Interpersonal conflicts can
interfere with productivity.
Interpersonal conflicts are escalated by
criticism and contempt, defensiveness and stonewalling.
Interpersonal conflicts solutions are avoid
criticism, give stonewallers time to respond, deescalate by apologizing, restate other's position to prove listening, seek mediation.
Intra group conflicts
conflict involving 3 or more. Usually short-lived. May arise from disagreements' about how to do an interpersonal conflict. Will harm a group. Can turn into intergroup conflict if group splits. Solutions, introduce norms of constructive controversy, mediation, don't enmesh others. Triangulation-when a group member attempts to mediate a conflict and inadvertently maintains or worsens the conflict, or is hurt in the process.
Conflict for scarce resources, fraternal deprivation, enemy imagery, group identity, superordinate goals. Solution is equal interactions, mutually attainable goal, get to know them as a person, support resolution for intergroup. No enemy imagery.