livww's version from 2015-10-26 19:34


Question Answer
Why do you want to work for us?Great reputation, products and values, previous experience, fashion
Give an example of great customer service. Bags, missing product
What are your expectations of the job?Friendly environment, particularly fashion
How would you describe yourself?Highly-motivated, every task, relaxed, smile
What could you improve about yourself at work?Room for improvement, opportunities
What do you know about GAP?Leading retailers, 1969, 6 divisions, casual, youthful
Is there anything else?What do you like most, dress code
What do you think good customer service is?Knowledge of products, efficiency, attitude
Tell me about a time a customer wasn't pleased and how you dealt with it. Mix up with turkey, remained calm, listened to the customer, apologised
Have you ever had a disagreement with a colleague?Important to tell them, listen to them and don't push your point of view
What is your favourite high street brand?Mix pieces, ethics, reducing waste and emissions, energy efficency
Who would you say our top competitors are?Local and global, denim, high street brands
How would you describe GAP?Clean-cut, comfortable MNC, customer service
What's your favourite item in your wardrobe?Black fleece MOTO jacket
What can you bring to the team?Customer service, relaxed but attentive, finding myself useful
How do you keep up with the latest fashions?Elle, InStyle, shopping
How would you interact with a customer?Smiling, makes a positive experience, they'll come back, promotions and sales
What do you like to do in your spare time?Reading, cooking, piano, interior design
Who's your style icon?Natalie Portman, timeless, chic, simple, sophisticated
What did you learn from your previous job?Public speaking, praised on smiles
Why did you leave your previous job?A-Levels, Germany
How did you pick your outfit today?Sophisticated and smart, bright, casual
Give an example of when you worked in a team. University, divide up work
Tell me about yourself.Fresher, previous jobs, Bury
Name a strength and weakness. Strong work ethic, university work, working too hard
How would you combat multi-tasking?Making lists and prioritising
Name an example of when you were criticised for something. Serving customers, just ask, pass on knowledge and experience

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