Funeral Service Merchandising Glossary

airbud123's version from 2015-05-04 06:27

Section 1

Question Answer
air sealmethod of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault, diving bell principle
air traytransfer container consisting of a wooden tray with a cardboard covering for the casket
alloysubstance composed of two or more metals
alternative containerunfinished wood box or non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains, which is made of fiberboard, pressed wood, composition materials (with or without covering)
apronlining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of a casket
armthe part of the casket handle that attaches the bar to the lug (ear)

Section 2

Question Answer
average (mean)sum of a group of numbers divided by the number of units
bail handlea single handle is which the lug, arm, and bar are combined in one unit
barpart of the casket handle, attached to the lug or arm, which is grasped by the casket bearer
basethe lower or supporting part of a monument. In some monuments, there may be 1st, 2nd, & 3rd base
base moldingmolding along the lowermost edge of body panels

Section 3

Question Answer
bedportion of the casket upon which the deceased human remains are placed
benchtype of cemetery memorial consisting of a top piece supported by two standards; used to identify family burial plots or used in conjunction with a family monument
bevel top markera small headstone, set above ground, with a slightly slanted top
bier a stand in which the casket is placed for viewing and services, but also a mean of merchandise display
bi-unit pricingmethod of price quotation showing seperately the price of the service to be rendered and the price of the casket

Section 4

Question Answer
blocka subdivision of a cemetery containing several lots
bodyportion of the casket shell containing the top body molding, body panel, base molding, and casket bottom
body ledgemolding along the uppermost edge of the body panels
body ledge flangehorizontal portion of the top body molding (body ledge) where the gasket of a gasketed casket is placed
body liningmaterial which drapes the inside perimeter of the body of the casket

Section 5

Question Answer
bridge (header, cap filler)component part of cap/lid that is constructed into caskets that display a cut top; provides strength/ridgity at the point of transverse cut
broadclothtwilled, napped, woolen or worsted fabric with a smooth lustrous face and dense texture; fabric usually made of cotton, silk, or rayon woven in a plain rib
bronzemetal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%
brushed fininshbare metal is scratched with abrasive material and then finished until a smooth high gloss is obtained
burial casketcasket sold for the purpose of burial

Section 6

Question Answer
cap (lid)top most part of the casket, shell including ogee, crown, pie, and header
cap panelfocal part of the interior, which fills the inside of the crown, sometimes bordered by the roll (cove); may be reffered to as the panel
cash advance itemitem obtained from a third party and aid for by the funeral provider on the purchaser behalf
example of cash advance itemcemetery, crematory service, pall bearers, public transport, clergy, flowers, obituaries, death notices
cash discountreduction of the price given for a payment of an account within the time limits established by the sales contract

Section 7

Question Answer
casketridgid container which is designed for the encasement of human remains
casket display equipmentdevices used to present caskets in the selection room or visitation area. Typically, the distance from floor to bottom of caskets 26"-30"
casket linerremovable metal unit that is placed inside a wooden casket shell to provide protective qualities
casket rackdevice upon wihich a casket is placed, on top of one another for display or storage
casket standstand upon which a casket rests in the selection room
cast bronzemolten bronze poured into a mold an allowed to cool

Section 8

Question Answer
cast hardwaremost expensive hardware production method in which molten metal si poured into a mold, allowed to cool, and is then removed from the mold
cemeteryan area of ground set aside and dedicated for the final disposition of dead human bodies
cenotaphmonument erected to the memory of the dead, with the human body not present
church truckwheeled collapsible support for the casket used in the funeral home, church, or home
coffincase or receptacle for dead human remains which is anthropoidal in shape

Section 9

Question Answer
columbariumstructure, room ,or space in a masoleum or other building containing niches or reccesses to hold cremated remains
comb casetransfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations
combination unitany product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and a permanant burial receptacle
composition board (particle board, pressed board, fiberboard)particles of wood bonded together with waterproof glue; different types are distinguished by different size
concrete sectionalgrave liner consisting of 6 or 8 slabs of unfinished concrete placed around the casket

Section 10

Question Answer
consecutive methodplacing caskets for selection in their order of increasing or decreasing value
consignmentto give an agent to be cared for or sold; funeral director has merchandise to display, but does not pay for it until it is sold
coppermalleable, ductile, metallic element having a characteristic reddsih brown color; frequently used for urns and caskets
copper depositcasket made from a core of copper metal to which copper ions are combined by an electrolytic process
corneroptional part of casket hardware that is attached to the four corners of the body panel
corrugated containercontainer used to hold a dead human body which is constructed out of a type of cardboard, which is made out of a series of alternate folds and ridges

Section 11

Question Answer
covepart of the casket interior which lines the rim (ogee) and surrounds the cap panel
cremation casketenvio safe casket used to safely help cremate human remains
crepethin crinckled cloth of silk, rayon, cotton, or wool
crinkled finishexterior casket finish in which metal is coated with a substance that wrinkles as it dries; usually used on less expensive caskets
crownupper most part of the casket
crushed interiorform of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery

Section 12

Question Answer
cryptchamber in a masoleum, of sufficient size, generally used to contain casketed remains of a deceased person
demonstration group3 or 4 caskts utilized to educate the selcting party regarding the elemets of casket construction
die (tablet)main part of a monument, the upright portion of the base where the inscription is read
direct creamationdisposition of human remains with any formal ceremony
direct lightingillumination directly on the object

Section 13

Question Answer
direct selection room proceduremethod of selling merchandise whereby the funeral director remains in the showroom throughout the process
dometop of an aair seal burial vault, which entraps air as it is put in position; also supports the weight of the earth above
double sealmethod of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and base of the vault
ear (lug)part of the casket handle that is attached to the casket body
ellipticcasket having ends in the shape of a half circle

Section 14

Question Answer
embossedhaving designs raised above the surface
engineered woodrange of wood products, which are manufactured by binding wood together
epitaphinscription placed on a monument to commemorate the deeds or qualities of the departed
excelisorwood that has been shredded into spaghetti like strings
extendoverportion of the casket interior which extends over the top body molding for aesthetic value

Section 15

Question Answer
ferrous metalany metal formed from iron )steel or stainless steel)
fiberglassmaterial consisting of extremely fine filaments of glass embedded in various resins
fishtail (pie)wedge portion of the cap at each end of the crown
fixed multipleprice determination method whereby the casket cost is multiplied by a constant factor
flaring squarecasket shell design in which the sides and ends of the casket body flare out from the bottom to the top

Section 16

Question Answer
flat finishfinish used on casket exteriors that is free of gloss, dull, lusterless surface; no shine or gloss
fluorescent lightingillumination produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the inside of a tube
flush markersmall headstone which is set with its top even with the surroudding terrain
foldstrip of metal, plastic, or cloth attached to the inside of the panel
foot panelcomponent part of the casket interior, which is inside the foot portion of the cap

Section 17

Question Answer
fractional displayuse of 1/2, 1/4, and 1/8 caskts to show product
functional pricingmethod of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise
galvanizedsteel that has been coated with zinc for increased rust resistance
gasket channelfound on cut top gaskted caskets; function is to hold the transverse gasket to seal the space between the head and foot caps
gaugemeasurement of thickness of metals; number of sheets of metal necessary to equal approximately one inch of thickness

Section 18

Question Answer
graduated recoverypricing method where the mark up varies
graveexcavation in the earth as a place for internment
grave lineran outer enclosure, which iffer protection from the earth load, but without protection from the elements
greennatural, ecofriendly approach to death care that utilizes products and services free of toxic chemicals
halogen lightinghigh intensity light source that produces a clean bright white light approximately natural daylight

Section 19

Question Answer
hammertone finishsprayed finish that has the appearance of small indentations in the metal (struck by hammer), found in inexpensive caskets
hardwarehandles, ornamental fixtures and their fittings that are attached to the casket shells
hardwoodany tough, heavy timber with a compact texture; any deciduous tree (any tree that loses leaves anually)
header flangeturned under edge or horizontal portion of the header of the casket cap
head panelcomponent part of the casket interior which is inside the head portion of the cap; no distinction is made between the head panel and foot panel in full couch caskets

Section 20

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Section 22

Section 23

Section 24

Section 25

Section 26

Question Answer

Section 27

Section 28

Section 29

Section 30

Question Answer
sales frequencynumber of times sales in a given price bracket occur over a fixed period of time
satinfabric woven to create a smooth lustrous face and dull back
satin finsihtype of semi-gloss casket finish that is smooth with well defined, fine lines or striations
scattering gardenssection in a cemetery for scattering of human cremains
sectionsubdivision of a cemetery containing several blocks
semi-gloss finishlow luster finish

Section 31

Question Answer
semi tailored interiora combo of a tailored interior with one or more other styles of interior for effect
shellcomponent part of the casket comprised of the cap and body
shirred interiorstyle of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head
single hinged panelwhen the cap of a casket is in two pieces
slant markercmetery marker that has a fac at an angle greater than 45 degree but less than 90 degree
softwoodany light, easily cut wood; cone bearing or coniferous

Section 32

Question Answer
stainless steelmetal alloy of steel, chromium, and sometimes nickel, which is used for caskets and doesnt rust
stamped hardwarehardware production method whereby the casket hardware sections are pressed out in a hydraulic press, usually a less expensive method of production that cast hardware
state casketcasket in which the body panels are at a 90 degree angle to the bottom and the corners form a 90 degree angle
stationary barnon-movebale casket handle
steelmetal alloy consisting of mainly iron and carbon
sundry itemsmiscellaneous items provided by or used to complement funeral (prayer cards, memorial folders, religious paraphenelia)

Section 33

Question Answer
swing barmoveable casket handle with a hinged arm
tipdecorative ornamental part of a casket handle
top sealmethod of closure that utilizes an epoxy compound in conjunction with toungue in groove construction at the top edge and lid of the vault
transfer containerouter enclosure utilized for protection of casketed remains during transport
tufted interiora interior that is puffed up in look

Section 34

Question Answer
unit pricinga method of price quotation in which one price includes both service and casket
urncontainer for cremated remains
urnsidecasket in whcih body panels display shape of an urn
vaultouter enclosure which offers prtoection from the earth load as well as other protective qualities
velveta fabric of silk, cotton, and possibly rayon, with a nap typically found in higher quality caksets`
vertical tablettype of cemetery monument in which the die is taller than it is wide

Section 35

Question Answer
visitationstime set aside for family/froiends to see body
wood veneerthin layer of wood is glued onto inferior wood
wrought bornzebronze metal rolled into sheets
wrought coppercopper rolled into sheets