Flight Attendant Terminology

jwr89's version from 2015-09-27 15:32

Section 1

Question Answer
Able Bodied Person (ABP)PAX who would be asked to assist in the event of an emergency
Air Traffic Control (ATC)Service operated by the FAA to promote a safe, orderly, and efficient flow of aircraft, where movement works
Aisle ChairNarrow Chair used to bring passengeers down the jetway & into the aislee of the aircraft to assist them in boarding & deplaning
AltitudeThe elevation of an aircraft above sea level usually expressed in feet
AltimeterInstrument indicating number of feet above sea level at which the airplane is cruising
ArmThe process of positioning or enabling a slide to a door to be ready for emergency use. This is done when all doors are closed and the jet way is pulled away from the aircraft
Auto PilotAn electronic device used to automatically maintain control of the aircraft when desired by the crew
BaseThe city designated by the airline where crew begin & end trips (domicile)
BiddingThe process of selecting a schedule for the month based on seniority. FA's will also bid for vacation time, positions on the AC, base preferences, etc. All bids are awarded in seniority order.
Block to BlockMeasured from the time the aircraft pulls away from the gate at its point of departure until the aircraft pulls into the gate at its point of arrival
BoardingThe process in which PAX's board the AC
Briefing/Crew BriefingA short meeting of the Flight Crew members prior to each duty period and whenever there is an ac or crew change. Includes turbulence, weather, flight time, destination, special pax, service review and other pertinent information
BulkheadAny partition/dividing wall within the cabin that provides support

Section 2

Question Answer
CabinInterior of the AC occupied by PAX
Cabin AltitudeA mechanically simulated altitude maintained in the cabin of the ac during flight (usually around 8,000 feet)
Captain (PIC)The pilot who is 1st in command of the AC, crew, and pax while on duty.
Cargo CompartmentSections of the ac used to store baggage and otheer cargo. PAX not allowed to access these compartments
Charter FlightA rev. flight which is usually not operated on a regular, schedule. Charter flights may be operated on or off regular routes and contracted for carriage of a large group of PAX or freight.
Cockpit/Flight DeckArea of the aircraft where flight crew flies the AC. Door closed and Locked at all times
ConcourseLarge hallways in an airport which lead to the area where the AC is parked (gate).
Control TowerLocated at airports, controlling airplanes and runways
CrewConsists of the Captain, First Officer, Flight Engineer, and Flight Attendants
Crew Resource Management (CRM)The effective utilization and communication with all resources to achieve safe and efficient flight operations
Crew SchedulingAirline personnel who assign and keep track of all flight crews and which flights they will work on.
DeadheadTime spent by a flight attendant traveling from one point to another (not actually working on the flight) at the direction of the company. Either for duty, or returning from duty
Deadhead DWWork, if Needed
Deadhead MDMust deadhead, No Work

Section 3

Question Answer
DecompressionThe aircraft's inability to maintain a designated cabin pressure.
Demo EquipmentOxygen mask, seat belt, life vest and safety information card used by flight attendants to conduct a passenger safety demo
DeplanePAX exit the AC
DeployThe process in which an emergency slide is extended out of its container and inflated
DescentThe downward motion of an aircraft in preparation for landing
DispatchDepartment of emplyees who are jointly responsible with the Captain for the safe launch of each flight. (minimize time ac are stuck)
DitchingEmergency landing of a AC on water
DisarmThe process of detaching or repositioning the slide to its original normal Non Emergency State. This is done once the AC is parked at the gate and the Captain has turned off the fasten seat belt sign.
DomicileThe city designated by the company where FA's and pilots are based. (Base)
Department of Transportation (DOT)Goverment body that regulates the transportation industry
Duty TimeThe time a flight attendant is required to report for duty. Measured from the time a FA checks in for the day until the FA is released for the day
Emergency Medical Kit, Expanded Medical Kit. (EMK)Advanced medical equiptment & suppliers for use by trained medical proffesionals only or LFA/FA with permission
EmergencyExit Exits used in conjunction with the PAX entry doors, in the emergency evacuation of an AC. This includes over wing window exits and AC doors

Section 4

Question Answer
EvacuationThe process of immediately evacuating an AC under the emergency conditions
Equipment (A319,DC9,727)Refers to the type of an AC
Federal Aviation Administration (FAA)Governmental body that regulates the Aviation industry, FAA makes FAR
Federal Aviation Regulation (FAR)FAA rules established for the security to guard against potential safety hazards
Ferry FlightA Flight used to move the AC from one destination to another without revenue passengers
First Officer (FO)The second-in-command pilot on a flight
Flight Attendant (FA)Individual qualified on an AC to perform safety related duties as well as customer service
Flight TimeThe actual elapsed time from take-off to ouchdown
FuselageBody of the AC without the wings and tail
Greenwich Mean Time (GMT)Also called Zulu Time and is used to ensure that pilots, regardless of location, are using the same 24 hour clock, thus avoiding any confusion when crossing time zones
GalleyArea on the AC where food and becerages are stored and prepared. The AC's Kitchen
GateThe PAX boarding area at an airport
Ground Time/Sit TimePeriod of time an AC and/or its crews spends on the ground between flight legs
HangerBuilding where AC are maintained
HeadwindThe wind blowing in the oppsite direction the AC is Moving -- Fighting Wind
HoldingWhen a flight is waiting to take off, land or for a gate to become available.

Section 5

Question Answer
In-Flight DepartmentAn office set up to handle FA business having an In-flight Manger/Supervisor.
InterphoneA Phone on the AC used for communication between crew members
Jet Way/Jet BridgeEnclosed tunnel-like passage way between the gate area in the terminal and the AC
Jump SeatCollapsible seat in the cabin or flight deck for use by the FA, FAA employees, or certified individual that is observing operations of the flight
LayoverThe time you spend in a particular city between duty days, usually overnight
Landing GearThe under structure that supports the weight of the AC while on the ground
Leg/SegmentFlight time spent traveling from block out to block in between two destinations. that appears as a portion of a trip in the FA awarded line of flying.
LEOLaw Enforcement Officer
Line HolderA FA whose seniority enables him/her to hold a schedule. No longer on Reserve Status
LoadTotal number of PAX on board a flight
Minimum CrewThe least number of FAs required on each AC by the FAA
Narrow- Bodied ACAn AC with a Single/One aisle
Non-Rev PAXAirline emplyees and/or their family members, travel agents, other travel industry emplyees who are traveling on stand by status and have paid nothing or just service fees for their tickets.
Open TimeTrips not assigned to FA that could be voluntarily picked up on your day off
Operations (OPS)Airline department that manages many areas. Its primary responsibity is to ensure safe, lega and efficient operation of an airline's AC
Passenger Service Unit (PSU)Located directly above each row of PAX seats or in each armrest, containing reading lights, air vents, and FA call buttons
Per DiemMeal expense allowance determined by the total number of hours you are away from your home base

Section 6

Question Answer
Placards (Plaque-card)Instructional signs posted in the AC (exit signs, door operation instructions for exit row windows, etc.)
Pre-Flight CheckA Check performed by FA to ensure emergency equipment and specific AC systems are in proper working order
Pre-BoardingEarly boarding process of PAX who may need additional time or assistance boarding the AC. Also First Class PAX, elite frequent flyers, and military members
Protective Breathing Equipment (PBE)Protective hood containing oxygen used by FAs when fighting ANY in-flight fire.
PurserAlso known as the LFA. Responsible to coordinate, lead and direct the activities of the other FAs (Most commonly used on International flights)
RampThe parking for the AC located at the terminal. Where PAX enter Jet Way or Jet Bridge to access AC
ReservePeriod of time spent by the FA "On Call"
Scheduled TimeThe published time from block to block
SecureTo lock up, latch, secure and safely prepare for take-off, landing, or turbulence
SeniorityThe FAs length of cumulative service with the company from the last day of training. This number is determined several different ways, depending upon the airline.
Sterile Cockpit/Flight DeckAll ground operations involving taxi, take off, landing and all other flight operations conducted below 10,000 feet. (Critical phases of flight)
TailwindWind blowing in the same direction as the AC is traveling. - Helping the AC
TaxiMovement of the AC on the ground
Temporary Duty (TDY)When a FA is temporarily assigned duty away from his/her domicile
TerminalThe building where the PAX and crew go to check in/connect/board/deplane
TurbulenceVariations in air movement causing the AC to move up, down, or sideways in short, jerky motions caused by weather and air currents
Unaccompanied Minor (UM(Any child (usually between 5-12 years old) who has paid a fee and enrolled in the UM program and who is traveling alone or with another UM
UnionAn organization, which represents and protects you as a FA. The Association of FAs, AFA, is the largest.
Wide-Bodied ACAn aircraft with two aisles.
Zulu TimeGreenwich, England time which standardizes the world times

Section 7

Question Answer
AC or A/CAircraft
A/CLAircraft Left
A/CRAircraft Right
AEDAutomated External Defibrillator
AFTBack portion of AC
APUAuxiliary Power Unit
ATCAir Traffic Control
CDTCentral Daylight Time
CPRCardio Pulmonary Resuscitation
CRMCrew Resource Managment
CSACustomer Service Agent
CSTCentral Standard Time
DOTDepartment of Transportation
EDTEastern Daylight Time
ETD/ETAEstimated Time of Departure/Arrival
FA or F/AFlight Attendant
FAAFederal Aviation Administration
FARFederal Aviation Regulations
FOFirst Officer
FFDO (Pilots trained to carry weapons)Federal Flight Deck Officer
FWDFront Part of AC
MSTMountain Standard Time
NTSBNational Transportation Safety Board
PAPublic Address
PDTPacific Daylight Time
PICPilot In Command
POBPortable Oxygen Bottle
PSKPassenger Service Kit
PSTPacific Standard Time
SIDASecurity Identification Display Area
TSATransportation Security Administration
UM or UMNRUnaccompanied Minor

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