What does the file handler have 1 hour to do from the initial assignment?
The file handler generally has 1 hour from the time of initial assignment to attempt contact to those parties who have not spoken directly to a GEICO claims rep. (critical) Any attempt made by another CSR is acceptable.
If the report was filed outside of TIP hours, what is exempt?
If this is the case, 1 hour attempt is exempt and this category would be rated N/S.
What are the exceptions to the 1 hour attempt?
Internet loss reports, on which TIP must be met within 2 hours from the office opening the following day.
On claim that would ordinarily meet the RFP qualifications, yet the insured chooses to file under their own GEICO policy rather than pursuing a claim through the adverse carrier. If the insured is able to provide us with adverse carrier information, then TIP with the claimant IP is waived.
What other exception applies to the above scenario?
One hour TIP with the adverse carrier is not necessary. However, contact within a reasonable time frame should be made for subro purposes. If the insured is not able to provide us with adverse carrier information, contact within normal TIP guidelines must be made directly with the claimant IP.
If a phone number is not available, what must the file hander do?
Attempts to search and locate a contact number should be made and clearly documented.