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Comptia Six-Step Troubleshooting Process

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tigoxera's version from 2017-11-09 23:36

Section

Question Answer
Step 1Identify problem
Step 2Establish a theory of probable cause (question the obvious)
Step 3Test the theory to determine cause
Step 4Establish a plan of action to resolve problem and implement the solution
Step 5Verify full system functionality and, if applicable, implement preventative measures.
Step 6Document findings, actions, and outcomes
memorize