Chapter 9 Cert Quiz

heyguysitsclaire's version from 2016-03-06 17:14

Section 1

Question Answer
When assigned to answering the telephone in a physicians officeYou should be able to determine which calls are routine, non emergent or emergent sitations
The style of speaking and enunciating words is referred to asDiction
When answering phones during a busy time of day, it is only appropriate to place a caller on hold after you ask the followingWill you please hold?
Which of the following is a phone call that ordinarily does not require the party to speak directly to the physicianA pharmacist calls to verify information written on a prescription form
The transmission of a hard copy of a written document through a phone line is called a(n)Facsimile
The primary purpose of screening telephone calls is toManage the physicians time by referring on necessary phone calls
The physician has asked you to contact a patient to schedule a return office visit to discuss laboratory results. The patient is not available when you call. It is appropriate to:Try to reach the patient later but also send a letter with the information
When assigned to work in the reception area of the office, you should attempt to answer all incoming phone callsBy the third ring
Which of the following is an appropriate stand opening for an incoming call to the physicians office?Good Morning, Dr. Blanks office
When transferring a patient call to the physician, you shouldHave the patients medical record available for the physician if no EMR access
After a caller has been placed on hold, you should make every attempt to respond to the caller within30 seconds
When dealing with a difficult caller you should Determine the problem and the appropriate staff member who can help the caller
When a patient calls with a list of symptoms, including fever, chills, and body aches, that have lasted for the past several days you shoudOffer the patient an appointment to see the physician
When placing calls to patients to confirm appointments, the calls should be madeIn an area where you can not be overheard by other patients

Section 2

Question Answer
An electronic device that takes in, stores, retrieves and processes data is aComputer
A computer program that tells the computer what to do is theSoftware
The federal government enacted a standard practice for confidentiality and release of patient information as it applies to computers. This information is found in the federal register under the abbreviationHIPAA
When you are focusing on the conversation of the telephone call and ignoring outside distractions, you areActively listening
When routing a caller to another person, you shouldProvide the phone number or extension to which you are transferring the caller, in case the call is disconnected
To comply with the HIPAA requirements when using a computer, you should remember to do the following exceptKeep the computer on at all times to save time turning it on
Which of the following is a necessary quality for a good telephone voiceSpeaking clearly and saying words correctly
When an unidentified caller insists on speaking with the physician, the medical assistant shouldTell the caller that the physician is a with patient and you need a name and number so that the call can be returned
The proper way to decal with an emergency call is toKeep the caller on the line while contacting the emergency medical system on another line if the office has multiple phone lines
Telephone calls that the medical assistant or other medical administrative specialist may handle include the following exceptProviding the patient with laboratory test results just received from a lab
To maintain telephone confidentiality, the medical office staff must Give information only to the authorized persons
Which of the following is not a device used to save computer dataHTTP
Yahoo is an example of an internetSearch engine
A patient history processed on the computer would most likely be saved in what type of fileDOC
Equipment needed for medical transcription is a Computer
The correct spelling of heavy, uncontrolled bleeding isHemorrhage

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