Create
Learn
Share

Chapter 5

rename
alexisturnbull's version from 2016-01-16 01:34

Section

Question Answer
What are the steps to making a plan that works?set goals, develop commitment, develop effective action plans, track progress toward goal achievement, and maintain flexibility
ProblemGap between a desired state and an existing state
Decision criteriaStandards used to guide judgments and decisions
Absolute comparisonsEach decision criterion is compared to a standard or ranked on its own merits
Relative comparisonsEach decision criterion is compared directly with every other criterion
What does evaluating each alternative involve?systematically evaluating each alternative against each criterion
How is computing the optimal decision performed?by multiplying the rating for each criterion by the weight for that criterion, and then summing the generated scores
What are the types of structured conflict?C-type and A-type
C-type conflictDisagreement that focuses on problem and issue-related differences of opinion
A-type conflictDisagreement that focuses on individuals or personal issues
What does nominal group technique do?Begins and ends by having group members write down and evaluate ideas and Improves group decision making by decreasing a-type conflict
Delphi techniqueMembers of a panel of experts respond to questions and to each other until reaching agreement on an issue
Electronic brainstormingGroup members use computers to build on each others’ ideas and generate as many alternative solutions as possible
What does planning do?brings about increase in individual and organizational performance
When does planning work best?when the goals and action plans at the bottom and middle of the organization support the goals and action plans at the top of the organization
What is decision making?the process of choosing a solution from available alternatives
Planningchoosing a goal and developing a strategy to achieve that goal
S.M.A.R.T. goalsgoals that are specific, measurable, attainable, realistic, and timely
Goal commitmentthe determination to achieve a goal
Action plana plan that lists the specific steps, people, resources, and time period needed to attain a goal
Proximal goalsshort-term goals or subgoals
Distal goalslong-term or primary goals
Options-based planningmaintaining planning flexibility by making small, simultaneous investments in many alternative plans
Slack resourcesa cushion of extra resources that can be used with options-based planning to adapt to unanticipated changes, problems, or opportunities
Strategic plansoverall company plans that clarify how the company will serve customers and position itself against competitors over the next two to five years
Purpose statementa statement of a company’s purpose or reason for existing
Strategic objectivea more specific goal that unifies companywide efforts, stretches and challenges the organization, and possesses a finish line and a time frame
Tactical plansplans created and implemented by middle managers that specify how the company will use resources, budgets, and people over the next six months to two years to accomplish specific goals within its mission
Management by objectivesa four-step process in which managers and employees discuss and select goals, develop tactical plans, and meet regularly to review progress toward goal accomplishment
Operational plansday-to-day plans, developed and implemented by lower-level managers, for producing or delivering the organization’s products and services over a thirty-day to six-month period
Single-use plansplans that cover unique, one-time-only events
Standing plansplans used repeatedly to handle frequently recurring events
Policiesstanding plans that indicate the general course of action that should be taken in response to a particular event or situation
Proceduresstanding plans that indicate the specific steps that should be taken in response to a particular event
Rules and regulationsstanding plans that describe how a particular action should be performed or what must happen or not happen in response to a particular event
Budgetingquantitative planning through which managers decide how to allocate available money to best accomplish company goals
Decision makingthe process of choosing a solution from available alternatives
Rational decision makinga systematic process of defining problems, evaluating alternatives, and choosing optimal solutions
Decision criteriathe standards used to guide judgments and decisions
Absolute comparisonsa process in which each decision criterion is compared to a standard or ranked on its own merits
Relative comparisonsa process in which each decision criterion is compared directly with every other criterion
Maximizechoosing the best alternative
satisficingchoosing a “good-enough” alternative
Devil’s advocacya decision-making method in which an individual or a subgroup is assigned the role of critic
Dialectical inquirya decision-making method in which decision makers state the assumptions of a proposed solution (a thesis) and generate a solution that is the opposite (antithesis) of that solution
Nominal group techniquea decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group
Brainstorminga decision-making method in which group members build on each others’ ideas to generate as many alternative solutions as possible
Electronic brainstorminga decision-making method in which group members use computers to build on each others’ ideas and generate as many alternative solutions as possible
Production blockinga disadvantage of face-to-face brainstorming in which a group member must wait to share an idea because another member is presenting an idea
Evaluation apprehensionfear of what others will think of your ideas
memorize

Recent badges