Chapter 2

alexisturnbull's version from 2016-01-15 20:44


Question Answer
Scientific ManagementThorough study and testing of different work methods to identify the most efficient way to complete a job
SoldieringDeliberately restricting output
Rate BusterSomeone who works faster than the group
Four Principles of scientific managementDevelop a science, select and train, cooperate to ensure work is done, equally divide work and responsibility
Motion StudyBroke each task into separate motions and eliminated duplicates
Time StudyTiming how long a job takes a first class man to complete each part of his job
Gantt ChartIndicates what tasks must be completed at which times to complete a project
BureaucracyThe exercise of control on the basis of knowledge
Elements of a Bureaucratic OrganizationQualification based hiring, Merit-based promotion, chain of command, division of labor, impartial application of rules and procedures, recorded in writing, managers separate from owners
Main idea of bureaucracymanagers influence employee behavior by fairly rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures
Integrative conflict resolutionBoth parties indicate their preferences and work together to find an alternative that meets the needs of both
OrganizationA system of consciously coordinated activities or forces of two or more persons
Information ManagementPaper and printing revolutionized business
SystemA set of interrelated elements or parts that function as a whole
SynergyTwo or more subsystems working together can produce more than they can working appart
Closed SystemCan function without interacting with their environment
Open SystemInteract with their environment and depend one them for survival
Contingency Management ApproachThere are no universal management theories and the most effective theory depends on the situation
Hawthorne StudiesWorkers feelings and attitudes affect their work
Comprehensive Theory of CooperationPeople are indifferent to managerial directives if they are understood, consistent with the purpose of the organization, compatible with the people's personal interests, and can actually be carried out by those people.
Operations ManagementUses a quantitative approach to find ways to increase productivity, quality, and reduce costs. Manufacturing using standard interchangeable parts
Operations Management toolsQuality control, forecasting techniques, capacity planning, productivity measurement and improvement, linear programming, scheduling systems, inventory system, work measurement techniques, project management, and cost benefit analysis
Just-in-time inventory systemcomponent parts arrive from suppliers just as they are needed at each stage of production

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