Chapter 18 - part 1

creativity's version from 2015-06-10 19:02

Section 1

Question Answer
Define OrganizationThe planned coordination of the activities of more than one person for the achievement of a common purpose or goal.
How is organizaiton accomplished?Through the division of labor and function and is based on a hierarchy of authority and responsitility.
Both hierarchies and bureaucracies depend on authoritarian chains of command, explain chain of command?A traditional structure where one manager oversees the work of many employees, but each employee is accountable to only one boss.
Distinguish between hierarchal and bureaucratic organizational structures?Hierarchical ranks are based on levels of decision-making authority. In contrast, bureaucratic ranks are based on levels of technical expertise.
Define hierarchy.An arrangement of positions where one is either above, below, or at the same level as another position, of authority and responsibility
What is "systems thinking"?An objective way of looking at work-related ideas and processes.
What is the goal of systems thinking?To allow people to uncover ineffective patterns of behavior and thinking and then find ways to make lasting improvements.
Identify the roles of the three basic levels of management?Supervisory managers perform the organization's daily work, middle-level managers monitor and coordinate its ongoing activities, and executive-level managers focus on its future.
What is a mission?A realistic expression of what an orginazation actually does at the current time. (It explains why the organization exists).
Hierarchies are authoritarian in nature. They are strictly controlled by ?A powerful elite working at the top of the organization. These few individuals make almost every significant decision on behalf of the entire organization.

Section 2

Question Answer
Define vision statement?A short description of the organization's ideal future state. (The portrayal of what the organizaion would like to become sometime in the future).
Define value statements?A short description that communicates an organization's social and cultural belief system. (The type of behavior the organization expects from its employees).
What are policies?A clearly stated and comprehensive statement that establishes the parameters for decision making and action. A statement everyone can follow to do the job.
What are procedures?A step by step guide of how to, guide to action and describes how work is done and how policies are carried out.
Together policies and procedures spell out?What the organization expects employees to do and how they are expected to do it.
What is an organizational chart?A graphic representation of the organization's formal structure.
What does an organization chart show?A graphic representation of the organization’s formal structure. (A solid line represents a direct reporting relationship. A broken line represents an indirect reporting relationship.)
The mission is what?A realistic expression of what the organiztion actually does at the current time.
A vision is what?An idealistic portrayal of what the organiztion would like to become sometime in the future.
The American Health Information Management Association (AHIMA) has established what in their list of values?1. The public's right to accurate and confidential personal health information. 2. Innovation and leadership in advancing health information management practices and standards worldwide. 3. Adherence to the AHIMA Code of Ethics. 4. Advocacy and interdisiplinary collaboration with other professional organizations.

Section 3

Question Answer
Jobs and people who perform them should be stuctured how?In a way that accomplishes the goals of an organization.
To improve the health of the communities we serve by providing high-quality services in a responsible and caring way.Mission
A patient may request to review their health records with a care provider in attendance or in the HIM department, this is an example of what?Policy
Instructions that ensure high-quality, consistent outcomes for tasks done, especially when more than one person is involved, are examples of what?Policies
The purpose of bureaucratic organizations is?To conduct highly complex and regulated processes. The structure of the bureaurcratic organization reflects the processes it is designed to carry out.
Bureaucracies operate according according to ?Well-established and often infexible rules.
In a traditional chain-of-command structure ?One manager oversees the work of many employees, but each employee is accountable to only one boss.
The highest managerial level of the healthcare organization may be divided how?Into two entities: executive management and the governing board.
What is the role of executive management?Primarily responsible for setting the organization's future direction and establishing its strategic plan. They oversee broad fuctions, departments, or groups of departments. Additionally, they are responsible for establishing the policies of healthcare organizations and leading their quality improvement and compliance initiatives.
The resonsibilities of middle management include?Developing, implementing, and revising the organization's policies and procedures under the direction of executive managers. - Executing the organizational plans developed at the board and executive levels. - Providing the operational information that executives need to develop meaningful plans for the organization's future.
Supervisory managers oversee ?Small (2- to 10-person) functional work-groups or teams and often perform hands-on functions in addition to supervisory functions.

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