Chapter 10

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Question Answer
Work teamsAchieving performance goals, Improving interdependent work processes, Helping firms in responding to specific problems and challenges
cross-trainingFacilitates team members to do jobs performed by other team members
Social loafingTeam members withhold their efforts and fail to perform their share of the work
NormsInformal agreed-on standards that regulate team behavior
CohesivenessLevel to which team members are attracted to a team and motivated to continue in it
Conflict typesCognitive and Affective
CognitiveFocuses on problem-related differences of opinion
AffectiveEmotional reactions that occur due to personal disagreements
FormingTeam members meet, form initial impressions, and establish team norms
StormingTeam members disagree over what to do and how to do it
NormingTeam members settle into their roles
PerformingPerformance improves as the team matures into an effective functioning team
De-normingPerformance begins to drop as the team statistics change
De-stormingTeam’s comfort level decreases
De-formingTeam members place themselves to control parts of the team
Structural accommodationAbility to change organizational structures, policies, and practices in order to meet goals
Bureaucratic immunityAbility to make changes without the approval of the managers
Individualism-collectivismDegree to which a person believes that people need to be self-sufficient and loyalty to one’s self is important than loyalty to team or company
Team levelAverage level of ability experience, personality, or other factors in a team
Team diversityVariances in ability, experience, personality, or other factors on a team
Interpersonal skills definedEnable people to have effective working relationships with others
Interpersonal skills listDecision-making and problem-solving skills, Conflict resolution skills, Technical training
Skill-based payPays employees for learning additional knowledge
GainsharingCompanies share the financial value of performance gains
When are non financial rewards effective?when teams are initially introduced
Traditional work groupa group composed of two or more people who work together to achieve a shared goal
Employee involvement teamteam that provides advice or makes suggestions to management concerning specific issues
Semi-autonomous work groupa group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service
Self-managing teama team that manages and controls all of the major tasks of producing a product or service
Self-designing teama team that has the characteristics of self managing teams but also controls team design, work tasks, and team membership
Cross-functional teama team composed of employees from different functional areas of the organization
Virtual teama team composed of geographically and/or organizationally dispersed coworkers who use telecommunication and information technologies to accomplish an organizational task
Project teama team created to complete specific, one-time projects or tasks within a limited time
Cohesivenessthe extent to which team members are attracted to a team and motivated to remain in it.
Team levelthe average level of ability, experience, personality, or any other factor on a team
Team diversitythe variances or differences in ability, experience, personality, or any other factor on a team